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TERMS

Terms Free Flowers with every purchase

Our goal is to spread Joy! Therefore we want to gift you with extra Flower Clips each time you place an order with us. The more you buy, the more we give to you. We'll do our best to select flowers that match your favorites in your Pick List. And we encourage you to pass some of this JOY along to your family and friends as well. Floral Accessories make great gift items!

Return Policy

Please note that all sales are final, we do not offer refunds. However, if you are not satisfied with your purchase you can exchange it. Send an email to customerservice@flowerclip.com and let us know your concern and will work with you to find the best resolution. Depending on the reason for the return, you may or may not be responsible for paying additional shipping costs for the exchange item. Under certain situations where an item was made to order, there will be a $10 return fee. Keep in mind, that shipping fees are never refunded or applied to store credit. If you choose to return an item for store credit, you are responsible for shipping the item back in good condition and in the appropriate packaging. We do not accept any returns or exchanges if you do not contact us within 5 days of receiving your package.

Shipping & Handling

We will do our best to ship your order within 2-3 days. You can choose to have your order shipped by Priority Mail for $8, FedEx Ground for $10, FedEx 2 day Express for $20, or International Express for $30. Please note that we have done our best to estimate the cost of shipping internationally, and that if there is a large gap between our estimation and the actual cost, we will contact you. Email shippinginfo@flowerclip.com if you have any questions or special shipping requests.

Privacy

We do NOT save or share any of your shipping, billing or credit card information. The only information we store is your email address, if you've given us permission. We do this because we want to be able to send you discounts on future purchases.

Payment Processing

We use USA ePay as our credit card processing gateway. USA ePay is compliant with Visa's Cardholder Information Security Program (CISP) is a proud member of the MasterCard Site Data Protection (SDP) program. We will complete your credit card payment transaction on the day we ship your order.

Security

We use industry-standard Secure Sockets Layer (SSL) technology to encrypt all the information that is being sent to the server. This certificate serves as an electronic "passport" to establish an online entity?s credentials when doing business on the Web. When you see the "https://" prefix in the URL and a key or padlock icon in your browser's status bar, you know that the Web site is secure.

Cookies

A cookie is a message that is sent to your computer from a web server and stored on your computer's hard drive. Most web sites use cookies in a variety of ways. We use cookies to save your Pick List for 60 days. (Just in case you want to come back and get some of those other flowers you liked.)

Feel free to contact customerservice@flowerclip.com if you have any special requests or questions regarding the above information.
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